Mobile Hybrid Battery Installations
Frequently Asked Questions
- How do I know if my current hybrid battery is failing or has failed?
There are many reasons why your hybrid battery is failing or has failed. One of the many symptoms could be rapid change in your battery status. As your battery deteriorates and fails, it could go from one energy bar to full energy bars in under 30 seconds. In addition, you could also hear your hybrid battery cooling fan turn on numerous times, as it's trying to cool down your hybrid battery pack. When your battery does fail, you'll receive numerous display warnings on your dash including the red triangle warning sign. Once this has happened, please take your vehicle off the road and into safety. Give us a call and we can diagnose it for you at 1-800-213-0954.
- What is mobile installation?
Mobile installation allows us to come directly to you to install a new or remanufactured hybrid battery. Installation generally takes about an hour from the time we arrive. Don't worry and let us handle all the details of getting you back on the road, safely.
- Why should I buy a remanufactured hybrid battery?
Our batteries are just as good as OEM factory batteries because our batteries pass a stringent proprietary process where each cell is tested multiple times for durability. We offer a longer more inclusive warranty then the factory because of our commitment to produce only the most effective replacement battery for your vehicle.
- What is your warranty?
We offer an industry leading warranty only because we know our batteries are made to last. Depending on your battery type, we offer a 2,3 and 4 year warranty on most of our batteries. We stand behind our work and offer all of our customers a no hassle warranty. Give us a call and we'll get you back on the road, immediately. Contact us for specific terms and conditions at 1-800-213-0954.
- What do you do with my old hybrid battery?
At Austin Hybrid Battery, we like to Reduce, Reuse and Recycle. We are an environmentally friendly business. We'll take your defective hybrid battery and recycle the components safely.
- How long is the ordering process?
We know it is so important for you to get back on the road, as soon as possible. Depending on our schedule, we aim to get you back on the road within 2-3 business days from the date you place your order. In some instances, we've been able to get to our customers the same day! Give us a call to check our availability at 1-800-213-0954.
- Is it safe to install a hybrid battery?
Yes and No. If you're a certified trained professional with experience in high voltage batteries like Austin Hybrid Battery, yes. If not, the amount of voltage in your hybrid battery pack could easily kill you in a second. Don't risk you life! Call us and we'll safely install it for you at 1-800-213-0954.
- What is a core charge?
If a core deposit is charged to you, it will be refunded once we receive your old hybrid battery. All old hybrid battery cores must be returned in 30 days from the day of your order.
- Do you ship your batteries?
Of course, we do! We'll send our batteries in a well packaged pallet and provide return labels and shipping for your old hybrid battery. Most deliveries take 7-10 business days.
- What is your refund policy?
If, for whatever reason, you are not completely satisfied with your order. We offer a no hassle refund.
- Do you service outside of Austin?
Yes, of course. We cover all of Texas. Our motto is "For Texans, by Texans".
- What are your hours of operation?
Our business hours are Monday through Saturday from 8am to 6pm. We are closed Sundays.
- What are your temporary hybrid batteries?
These temporary hybrid batteries are for those individuals that need their vehicle running for a temporary amount of time. We manufacture these batteries specifically to work within the range you need your vehicle to run. Call us for details at 1-800-213-0954.